I am often asked by new customers "what should I do before you arrive?" and "do I need to clear anything away?"

A parking space and a clear path to the fireplace is very welcome

  • No fires the night before, please
  • Kindly remove all ash and unburnt fuel safely outside
  • Clear the hearth and floor space in front of the fire (about 2mtrsx2mtrs)
  • No need to lift the rug but if you must please remove it completely away