1. Introduction
Swept Away Chimney Sweep (“Swept Away”, “I”, “me”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains what information I collect, how I use it, and your rights under UK data protection law.

If you have any questions, you can contact me using the details below.

2. Who I Am (Data Controller)
Swept Away Chimney Sweep
11 Beckford Gardens
Bath
BA2 6QU
Phone: 01225 483690
WhatsApp: 07966 517833
Email: sweptawaybath@gmail.com

I am the data controller, meaning I decide how your personal data is used.

3. What Personal Data I Collect
I only collect the information needed to provide chimney sweeping and related services.

Information you provide directly:
Name

Address

Phone number

Email address

Details about your appliance, chimney, or booking

Any messages you send via phone, WhatsApp, email, or website forms

Information collected automatically:
Basic website analytics (e.g., pages visited, device type, IP address)

Cookie data (only essential cookies unless you consent to analytics)

I do not collect or store payment card details.

4. How I Use Your Personal Data
I use your information to:

Arrange appointments and provide chimney sweeping services

Issue certificates of sweeping

Send booking confirmations and reminders

Respond to enquiries

Maintain service records for safety and insurance purposes

Improve my website and customer experience

Meet legal and insurance obligations

I never sell your data.

5. Lawful Bases for Processing
Under UK GDPR, I rely on the following lawful bases:

Contract — to provide the service you have requested

Legal obligation — maintaining safety records, issuing certificates

Legitimate interests — running and improving my business

Consent — for optional marketing messages (only if you opt in)

6. Sharing Your Data
I only share your data when necessary, such as:

With my booking or email service providers

With insurers if a claim requires evidence of sweeping

With law enforcement or regulators if legally required

I do not share your data with third‑party marketers.

7. How Long I Keep Your Data
Sweep certificates and service records: up to 7 years (insurance & safety)

Enquiry messages: up to 12 months

Contact details for marketing: until you unsubscribe

You can ask for your data to be deleted at any time unless I must keep it for legal reasons.

8. Your Rights
You have the right to:

Access your personal data

Correct inaccurate information

Request deletion

Object to processing

Restrict processing

Withdraw consent (where applicable)

Complain to the ICO

ICO contact: www.ico.org.uk

9. Cookies
My website uses essential cookies to function properly.
If analytics cookies are used, you will be asked for consent when you visit the site.

You can manage cookies through your browser settings.

10. How I Protect Your Data
I use appropriate technical and organisational measures to keep your data secure, including:

Encrypted devices

Secure email and messaging platforms

Restricted access to records

Regular data housekeeping

11. Updates to This Policy
This Privacy Policy may be updated from time to time.
The latest version will always be available on this page.

Last updated: 2nd May 2026